My Massage terms & conditions

By Continuing With Your Booking, You Acknowledge That You Have Read And Agree To The Terms & Conditions, Including The Code Of Conduct.

Mobile / Group appointments are available solely by the discretion of the Therapist.

Ease of access to the property is required and distance from the Therapist’s vehicle must not be excessive in regard to the carrying of equipment.

Mobile appointments are subject to the weather and may be rescheduled to an ‘in clinic’ appointment in particularly inclement weather.

Payment upfront via credit card or direct deposit is required.

For the Health & Safety of the Therapist while working, adequate space is required.

Massages will not be performed outdoors unless agreed upon by the Therapist. This will be dependent on facilities, privacy and weather.

Adequate heating or cooling will be required, depending on the season.

Contact us for clarification on any of these terms.

Code Of Conduct

The services offered are for Therapeutic Massage Services only by a Qualified Practitioner, and requests beyond the services offered will result in the termination of the session at full cost.

Inappropriate conduct will not be tolerated and may result in the termination of services at any time at full cost.

Underwear must be worn at all times.

As an AMT Member, I abide by the Code of Ethics as set out by the Association. A copy of the Code of Ethics is available upon request.

Gift Certificate Terms & Conditions

Congratulations on receiving a gift voucher from My Massage Coffs!

If you’re booking in with a voucher, please quote “gift voucher” and the voucher number or code that comes with the voucher when making your appointment.

Please note that gift vouchers are not transferable or redeemable for cash or product.

Vouchers cannot be used in conjunction with any other offers or specials and that we do not accept expired vouchers.

All gift voucher bookings will be subject to our usual cancellation and reschedule policies which are as follows:

  • Cancel or reschedule with less than 4 hours’ notice: 50% booked appointment fee—if we cannot fill the appointment (to be covered via the voucher)
  • Missed appointment: 100% cancellation fee (voucher will be considered as used if the voucher covers the full fee. Should the voucher not cover the full fee, any outstanding amount will be billed to the client)

 

Please choose carefully as Gift Certificates are non-refundable.